1. Introduction
Welcome to our website. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, submit an online form, or book an outdoor expedition with us.
We operate as an Independent Travel Advisor affiliated with InteleTravel Ltd (InteleTravel UK).
2. The Data We Collect About You
We collect data required to ensure your safety and fulfill your booking. This includes:
Identity Data: Full name, date of birth, gender, and passport details.
Contact Data: Email address, phone number, and billing address.
Emergency Contact Data: Name and contact details of your next of kin (non-customers).
Special Category Data (Health & Medical): Physical fitness levels, medical conditions, and dietary requirements essential for remote or strenuous travel.
3. How Your Data Is Collected
We collect information from you when you interact with our website. The primary method of collection is via our WordPress online inquiry form, where you voluntarily input your contact details and travel preferences.
4. Our Lawful Basis for Processing Data
Under the UK GDPR, we rely on the following legal grounds to handle your data:
Contractual Necessity: To process your inquiries, provide travel quotes, and book your holiday.
Explicit Consent: We will explicitly ask for your consent before recording any health, fitness, or medical data required for your outdoor itinerary.
Legal Obligation: To comply with UK tax laws, travel industry regulations, and financial recording.
5. How We Share Your Data (InteleTravel & Local Partners)
We do not sell your data. To fulfill your travel bookings, your data flows as follows:
InteleTravel: Your information is securely transferred into the InteleTravel system to process payments and secure protections. Please review the InteleTravel UK Privacy Policy to understand how they govern your data.
International Operators: Because we specialize in remote travel, your details (including relevant medical or dietary needs) may be transferred outside the UK/EEA to local ground handlers, mountain guides, wilderness lodges, and national park permit offices.
6. Marketing and Communications
No Newsletters: We do not send automated marketing emails, promotional newsletters, or tracking-based campaigns.
Transactional Only: Any communication you receive from us will be strictly transactional. This includes trip quotes, booking confirmations, itinerary updates, and critical safety alerts.
7. Data Security and Retention
Our WordPress website uses HTTPS encryption to ensure your form submissions are transmitted securely. We only retain your personal data for as long as necessary to fulfill your trip and meet legal, accounting, or insurance reporting requirements (typically 6 to 7 years post-travel).
8. Your Legal Rights
Under UK data protection laws, you have the right to access, correct, or request the erasure of your personal data. You can also withdraw your consent for us to hold your medical data at any time. To exercise these rights, please contact us directly through our website.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.